Draft skeleton — review with counsel. Reflects our current cross-dock delivery model.
1. Damaged or short deliveries
Discrepancies (shortages, damaged case, mis-picks) must be noted on the signed delivery receipt at the time of delivery. Reference the affected lot number(s) and the quantity affected. Photograph the damage before storing. Contact Beckes within 24 hours to arrange credit or replacement.
2. Wrong item shipped
If a delivered item does not match the priced quote, Beckes will either:
- Pick the item up on the next delivery and issue a full credit, or
- Discount the item to a mutually-agreed price if the Customer chooses to keep it.
3. Product recalls (FDA)
When a recall is issued by the FDA or manufacturer, Beckes will contact every Customer who received an affected lot within 24 hours. Return / disposal instructions and full credit will accompany the notice. See our Terms for the FSMA traceability commitment.
4. Non-returnable items
The following are non-returnable except for damage on delivery:
- Frozen or refrigerated product once the seal is broken.
- Tobacco, e-cig, and age-restricted product.
- Special-order (non-catalog) items and Sysco pass-through orders.
5. Refund timing
Approved credits appear on your next invoice within 7 business days. Payment refunds (once credit-card processing goes live) return to the original card within 5-10 business days of approval.
6. Not sure? Talk to us first.
Most issues are handled by phone in under two minutes. Call the number on your delivery receipt or email admin@beckesunlimited.com.